Privacy Policy – WanderNest Holidays
Last Updated: 26 October 2026
1. Introduction
WanderNest Holidays (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share when visiting our website, https://wandernestholidays.com, using our services, or contacting our team.
This Privacy Policy explains how we collect, use, store, share, and protect personal information when you interact with WanderNest Holidays, including when you enquire about or book flights, hotels, holiday packages, visa-related services, activities, group travel, corporate travel, or other travel services available through our platform.
By using our website or services, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will seek it separately and appropriately.
2. Information We Collect
Depending on the service you request, we may collect the following categories of information.
A. Personal and Contact Information
- Full name
- Email address
- Telephone number and WhatsApp contact details
- Billing address and other contact details you provide
B. Travel and Booking Information
- Departure and destination cities or countries
- Travel dates and itinerary preferences
- Number and details of travellers
- Booking references, ticket details, hotel reservations, and service requests
- Preferences or special assistance requests that you choose to provide
C. Identity and Travel Documents
For certain travel, visa-related, or other services, you or an authorised supplier may need to provide information from passports, identity documents, visas, or other travel documents.
We will handle such information only as reasonably necessary for the requested service and in accordance with applicable law. Please provide sensitive documents only through the designated secure channel, where available.
D. Payment and Transaction Information
We may collect transaction references, payment status, invoice details, billing information, and refund records.
Online payments may be processed by third-party payment service providers. We do not intend to store complete card numbers, card security codes, or online banking passwords on our own systems.
E. Technical and Website Information
When you visit our website, certain information may be collected automatically, depending on the website technology and settings, including:
- IP address and approximate location derived from it
- Browser, device, and operating system information
- Pages visited and interactions with the website
- Cookies and similar technologies
- Error logs and security-related information
F. Communications and Enquiries
We may retain messages, emails, enquiry form submissions, customer support communications, and information you voluntarily provide when interacting with us.
3. How We Use Your Information
We may use personal information for the following purposes:
- Responding to enquiries and customer support requests
- Searching for travel options and preparing quotations
- Processing bookings, reservations, tickets, and related services
- Coordinating with airlines, hotels, tour operators, visa service providers, and other suppliers
- Processing payments, invoices, cancellations, and refunds
- Verifying booking details and preventing fraud or unauthorised activity
- Sending booking confirmations, itinerary updates, service notices, and important changes
- Improving our website, services, and customer experience
- Managing B2B partnerships and business accounts
- Meeting legal, regulatory, accounting, and tax obligations
- Sending promotional communications where permitted by law and, where required, with your consent
We will not use personal information for purposes incompatible with the purposes explained here unless permitted or required by applicable law.
4. Legal Grounds and Consent
Where applicable privacy law requires a legal basis for processing, we will rely on an appropriate basis, which may include your consent, steps necessary to provide a requested service or enter into a contract, compliance with legal obligations, or another lawful basis permitted by applicable law.
Where consent is relied upon, you may withdraw it as permitted by law. Withdrawal does not affect processing lawfully completed before the withdrawal, and it may affect our ability to provide a service that depends on the information.
5. Sharing Information With Third Parties
To provide travel services, we may share relevant information with the following categories of recipients, as necessary:
Travel Suppliers
Airlines, hotel operators, tour operators, destination management companies, activity providers, transport providers, and other suppliers involved in fulfilling your request.
Travel Technology and Booking Partners
Travel consolidators, booking platforms, distribution systems, technology providers, and other intermediaries used to search, reserve, or issue travel services.
Payment and Financial Service Providers
Payment gateways, banks, payment processors, and refund service providers involved in processing transactions.
Visa and Documentation Service Providers
Where requested, authorised visa assistance partners, documentation providers, or other relevant service providers.
Website and IT Service Providers
Website hosting, email, customer support, analytics, security, and other technology providers supporting our operations.
Professional and Legal Advisers
Accountants, auditors, legal advisers, insurers, and professional service providers where necessary.
Government and Regulatory Authorities
Courts, law enforcement agencies, regulators, or other authorities where disclosure is legally required or permitted.
We aim to share only information reasonably necessary for the relevant purpose. Third-party providers may process information under their own privacy policies and contractual or legal obligations.
6. International Transfers of Information
Travel arrangements may require personal information to be shared with suppliers or service providers located outside India, including in the country where your destination or travel service is located.
Where international transfers occur, we will take the steps required by applicable law. The privacy and data protection rules in another country may differ from those in India.
7. Cookies and Similar Technologies
Our website or its technology providers may use cookies and similar technologies to support website functionality, remember preferences, improve security, understand website performance, and, where enabled, measure marketing activity.
You can manage cookies through your browser settings and any cookie controls we provide. Disabling certain cookies may affect some website features.
Where required, we will obtain consent before using cookies or similar technologies that require consent.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, managing bookings, handling disputes, maintaining financial and business records, preventing fraud, and complying with legal obligations.
Retention periods depend on the type of information, the service involved, applicable legal requirements, and whether a dispute or other legitimate need requires continued retention.
When information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to applicable law and legitimate retention requirements.
9. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
However, no website, email system, or method of electronic transmission can be guaranteed to be completely secure. You should avoid sending payment credentials, passwords, or sensitive identity documents through unsecured channels.
If a personal data breach occurs, we will take the actions required by applicable law, which may include notifying affected individuals and relevant authorities.
10. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request information about personal data we process about you
- Request correction or updating of inaccurate information
- Request deletion of personal information where legally permitted
- Withdraw consent where processing is based on consent
- Raise a privacy-related complaint
- Exercise other rights available under applicable data protection law
Some information may need to be retained to complete a booking, comply with legal requirements, maintain financial records, or resolve a dispute.
To submit a privacy request, contact us using the details in Section 15. We may need to verify your identity before responding.
11. Children’s Privacy
Our website and services are not intended to encourage children to provide personal information independently without appropriate authorisation.
Where travel bookings involve minors, the information should be provided by a parent, legal guardian, or other person legally authorised to do so, as applicable. We will handle children’s information in accordance with applicable law.
If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, booking platforms, payment pages, or supplier services.
We do not control the privacy practices of independent third parties. When you leave our website or use a third-party service, review that provider’s privacy policy and terms before submitting personal information.
13. Marketing Communications
Where permitted by law, we may use your contact details to share travel offers, promotions, news, and updates.
You may opt out of promotional emails by using the unsubscribe option where available or by contacting us at info@wandernestholidays.com.
Opting out of marketing communications will not prevent us from sending essential service messages, such as booking confirmations, payment updates, cancellation notices, or important travel information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.
The latest version will be published on this page with its updated date. Where required by law, we will provide additional notice or seek consent before implementing relevant changes.
15. Contact Information and Privacy Complaints
For privacy-related questions, requests, or complaints, contact:
WanderNest Holidays
Proprietor: Hitesh Soni
Location: Bhopal, Madhya Pradesh, India
Email: info@wandernestholidays.com
Website: https://wandernestholidays.com
Please include “Privacy Request” or “Privacy Complaint” in the subject line and provide enough information for us to understand your request. Avoid including passwords, full payment credentials, or unnecessary identity documents in your email.
We will review and respond to requests within the time limits required by applicable law.
Important: This Privacy Policy is intended to explain our general privacy practices. It does not limit any rights or remedies available to individuals under applicable law.